Student Services

Victorian Institute of Technology (VIT) Student Services provides a dedicated Student Services Officer who can help our students with all aspects of their academic life and any personal problems. To seek help in such matters just contact the Student Services Officer at VIT.

You can contact student services for the following reasons:

  • Academic Assistance
  • Accommodation Assistance
  • Any difficulties with your study
  • Computer Lab and Loan Laptops
  • English Language Support
  • Formal Letters
  • General Enquiries
  • Health Care
  • Immigration Enquiries
  • Internship Support
  • Job Assistance
  • Library
  • Student Break out area
  • Study Guidelines
  • Tax File
  • Visa Assistance
  • Welfare Counselling
  • Work Permit
Orientation and Getting started @ VIT

VIT ENGAGE 360° Engaged Learning and Teaching

The ENGAGE 3600 mobile app built for VIT Student is a platform to enable information exchange between various stakeholders involved in the Victorian Institute of Technology. ENGAGE 3600 Student App has been designed and developed by Vivenns LLC. Please click on the links below for accessing User Guide and the App Features.

VIT ENGAGE 3600 User Guide
VIT ENGAGE 3600 App Features

Student Services Delivery Schedule (both Melbourne and Sydney Campuses)

Student Services Procedure and Guidelines (both Melbourne and Sydney Campuses)

Policies, Procedures and Forms

VIT Welfare Counselling Service

  • At VIT we aim to support our students emotionally and mentally so that you can achieve the best outcome for your future.
  • Confidentiality and Privacy: Finding someone to talk to about serious or personal issues without worrying about what happens to that information is important. Mental health professionals are prohibited by law from sharing your confidential information with anyone. The only exceptions to confidentiality are:
    • if you are considered at risk of causing serious harm to yourself or someone else
    • if reporting of information is required by law
    • if your file is subpoenaed by a court of law
    • if mandatory reporting obligations apply, such as in the instances of child abuse and neglect
  • Our services include:
    • Face-to-face sessions from our fulltime staff: Mon-Fri 9AM-5PM
    • Telehealth through video or phone consultations
  • Counselling enquiries and appointments:

Meet our VIT Welfare Counselling team

Kim Billington

Kim Billington – Part-time Welfare Counsellor (Melbourne : Wed 12PM-4PM)

Kim is a registered Counsellor with PACFA, ACA and AAOS. Kim has many years of experience with crisis support, relationship counselling, grief and loss and generalist counselling, as well as counselling training and supervision.
Shamim Ahmadi

Shamim Ahmadi – Full-time Welfare Counsellor (Melbourne : Mon-Fri 9AM-5PM)

Shamim graduated with a Master of Counselling degree from Monash University and is a registered Counsellor with the Australian Counselling Association (ACA). Shamim has previous experience providing individual and group counselling to a diverse range of students. Her counselling approach is based on the unique needs of the student and she works with students to determine how counselling can be most useful for them based on their experiences, background, culture, and worldview.
Languages spoken other than English: Dari, Persian, Urdu, Hindi

Benel Lee – Full-time Welfare Counsellor (Sydney : Mon-Fri 9AM-5PM)

Benel is a registered counsellor with ACA and has graduated with a Master of Counselling degree from Morling College. He has studied his Bachelor’s degree in Psychology and Sociology and Graduate Diploma in Psychology at University of Sydney. Benel has previous experience working with students from a variety of cultural backgrounds.
Languages spoken other than English: Cantonese.
Nazifa Ansari

Nazifa Ansari – Part-time Welfare Counsellor (Sydney : Thu 9AM-1PM)

Nazifa is a registered Counsellor with PACFA and she has many years of experience with relationship counselling, anxiety counselling, psychotherapy, psychology education, developmental and growth counselling. Nazifa also has experience in individual and group counselling and running workshops. She is currently studying for her Masters.

Welfare Counselling

Individual Support

Individual Support

VIT provides one-on-one counselling sessions to help cater to personal, academic, social and psychological concerns that students may be facing during their time at university. These issues can have minor to major impacts on your life and it is important to have someone you can talk to in a private and confidential manner.
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Emergency / Crisis Contacts


If you have been subjected to sexual violence or are aware of someone going through it, seek support and practical advice from our VIT Counsellors. However, if you do not feel this is the path, talking to someone without having to see them is also an option.
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Self Help

Sexual Assault and Harassment

Victorian Institute of Technology (VIT) takes a zero-tolerance approach to sexual assault and sexual harassment and other forms of harmful misconduct. VIT is committed to providing a safe environment for students and staff.
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Workshops at VIT

VIT provides group counselling sessions, also known as workshop sessions, to help our VIT students equip themselves with skills to cope with their personal, academic, social, and psychological concerns that one may be facing during their time at university.
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Mental health emergencies

  • Emergency Services : 000
  • Campus Security Melbourne: 0408 306 795
  • Campus Security Sydney: 0412 888 614

Sexual assault

24-hour services

Anxiety, depression or suicide

Drugs, alcohol and gambling

Grief and loss

First Aid Officers

VIC Campus

Locations Name Email Contact No.
123 Queen Street, Melbourne VIC 3000 Yamile Cardenas
Natalie Duong 0401 371 235
Jim Milioulis
Nada Chebib
Nguyen Vo
235 Queen Street, Melbourne VIC 3000 Jenny Diggens
Shamim Ahmadi 0452 577 235
Nguyen Vo
118 Queen Street, Melbourne VIC 3000 Jim Milioulis
413 Johnston Street, Abbotsford VIC 3067

NSW Campus

333 Kent Street, Sydney NSW 2000 Surender R Etikala 0450 057 710
Lingling Zhang
Benel Lee

SA Campus

14 Adam Street, Hindmarsh SA 5007 Tanvir Haque 0468 369 235
Yennifer Moreno 0479 116 235

Location of First Aid Kits:

  • Reception, Level 3, 118 Queen Street, Melbourne
  • Reception, Level 14, 123 Queen Street, Melbourne
  • Reception, Level 6, 235 Queen Street, Melbourne
  • Adjacent to kitchens – Ground floor and 1st Floor, 413 Johnston Street, Abbotsford
  • 501 Administration Room, Level 5, 333 Kent Street, Sydney
  • 810 Staff Room, Level 8, 333 Kent Street, Sydney
  • VIT Kitchen, 14 Adam Street, Hindmarsh, SA 5007